Reference

What You Agree To When You Use demi11

These terms set out the rules that apply to your demi11 account — how it works, what you can do, and where limits apply. Access to the platform depends on local law and is available only in eligible regions. Read through before you start.

Applies to all account activityCovers DANA, OVO and GoPay transactionsSubject to eligible region rulesUpdated terms replace all previous versionsContact support if anything is unclear

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What These Terms Actually Cover

demi11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on demi11, you enter into an agreement with us on the terms set out here. These terms govern everything from how your account is created and verified to how deposits and withdrawals are processed through local wallets like DANA, OVO, and GoPay.

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When you fund your account using one of those wallets, the transaction is subject to both these terms and the relevant wallet provider's own conditions. We don't override those — both sets of rules apply at the same time. Eligibility to use demi11 depends on where
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you are and what local law permits. We may restrict or suspend access in regions where operating is not permitted. You're responsible for making sure your use of the platform is lawful in your location. These terms also cover how we handle disputes, what happens if
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your account is inactive, and the steps we take if a breach is identified. We update these terms when our services change, and the version published on this page at the time of any activity is the one that applies. Players in Batam or anywhere else
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in Indonesia should check back here after any significant platform update.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

We hold account data only for as long as it's needed to operate your account and meet our obligations. You can request a copy of what we hold or ask us to correct it — contact support with your registered account details and we'll process the request. Changes to your account profile, including linked wallets, require identity verification before they take effect.

Data Retention

We keep account records for as long as your account is active and for a defined period after closure, in line with our data handling obligations and applicable rules.

Wallet Security

Linking or changing a DANA, OVO or GoPay wallet on your account requires verification. We do this to prevent unauthorised changes and protect your funds.

Account Access Rights

You can ask us to review a decision that affects your account — a suspension, a withdrawal hold, or a verification outcome. Submit the request through live chat or email.

Terms Change Notice

When these terms change, we publish the new version here. Continuing to use your account after an update means you accept the revised terms as they stand.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear, or you think something on your account does not match what these terms describe, reach out directly. Our support team can explain how a specific rule applies to your situation — whether that's a wallet transaction through OVO, an account verification step, or a withdrawal hold. We'd rather you ask than assume.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours isn't here, live chat can give you a direct answer tied to your account.

Yes. Any transaction you make through your account — including DANA, OVO and GoPay deposits or withdrawals — is covered by these terms alongside the wallet provider's own conditions.

Access depends on local law and eligible regions. If you access the platform from a location where it is not permitted, we may suspend or close your account in line with these terms.

Yes. Contact us through live chat or email with your registered account details. We'll confirm what data we hold and how it's being used, within a reasonable timeframe.

Send a written request through our support channels with the account details and the decision you want reviewed. We'll respond with our assessment based on the applicable terms at that time.

The version live on this page at any given time is the one that applies to your activity. We recommend checking back after significant platform changes. Continued account use counts as acceptance.

Yes. If we identify a breach — such as providing false registration details or attempting to circumvent wallet verification — we may restrict, suspend or close the account without prior notice.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Accountdemi11 Login InfoLegal InfoDemi11 Banking

What You Agree To When You Use demi11

Account Security and Your Rights Under These Terms

How to Reach Us About These Terms

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA and OVO?

02 What happens if I use the platform from a region where access is restricted?

03 Can I request a copy of the data demi11 holds on my account?

04 How do I dispute a decision made about my account?

05 What does it mean when the terms are updated?

06 Can my account be closed for breaching these terms?

Terms & Conditions

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