What Our Terms Actually Cover
Our terms govern every interaction you have with demi11 — from opening your account to submitting a withdrawal via DANA, OVO, or GoPay. When you link a wallet, you agree that transaction data flows between your e-wallet provider and our payment system solely to process your
-
1
request. We do not store your full wallet credentials. Deposits made through GoPay or OVO are logged against your account ID, not your wallet PIN. Any dispute over a transaction is handled through our support channel first, with wallet-provider records used as reference. Access to demi11
-
2
services is available only where local law permits. If a jurisdiction restricts online account activity, we suspend access rather than continue serving ineligible regions. Our terms are updated when regulations or product features change — the date of the current version sits at the bottom of
-
3
each policy document. You can request a plain-language summary of any clause by contacting support. We aim to respond within one business day on account-related legal queries.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.