Reference

How demi11 Handles Your Personal Data

This privacy policy explains exactly what information we collect when you use your demi11 account, how we store it, and what rights you have over it.

Account data protectionDANA, OVO, GoPay payment privacyYour right to access dataNo data sold to third partiesCookie controls available

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What We Collect and Why We Collect It

demi11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a demi11 account, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your name, contact details, date of birth and payment method identifiers — for example, the wallet reference linked to

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your DANA, OVO or GoPay transaction. We do not store your full wallet PIN or password. Transaction records are retained to meet financial record-keeping requirements and to resolve any disputes about deposits or withdrawals. If you contact support, the conversation log is kept so we can
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follow up accurately. We also collect device and session data — browser type, IP address, pages visited — to detect unusual activity and protect your account from unauthorised access. Players in Batam and across Indonesia access the platform on mobile, and session data helps us confirm
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that login patterns match your normal behaviour. We do not sell, rent or trade your personal data to third parties for marketing purposes. Data shared with payment processors like DANA, OVO and GoPay is limited to what those processors need to complete your transaction. Availability of
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our services depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is used, our support team handles privacy requests directly. Reach us through the channels below and include your registered account email so we can locate your record quickly.

Live Chat Start a live chat session from any page on demi11. Describe your privacy request and our team will confirm receipt and next steps.

Email Support Send your data request or privacy concern to our support email. Include your account username and the specific data action you are requesting.

Account Settings Some data preferences — including cookie settings and marketing communications — can be adjusted directly inside your demi11 account settings panel.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security at demi11 is built around standard encryption practices and access controls that limit who inside our team can view your personal details. We review our data handling processes regularly and update this policy when practices change — we will notify you of material changes via your registered email address.

Encryption in Transit

All data exchanged between your browser or mobile app and our servers is encrypted using SSL. This covers login, account edits and every payment step including DANA, OVO and GoPay flows.

Data Retention Rules

We keep your account data for as long as your account is active and for a period afterward as required by applicable financial and legal obligations. When retention ends, data is deleted or anonymised.

Cookie Controls

We use cookies to keep your session active and to understand how pages are used. You can adjust non-essential cookie preferences through the cookie banner or your browser settings at any time.

Access Requests

You have the right to request a copy of the personal data we hold about you. Submit your request through live chat or email and we will respond within a reasonable timeframe.

Common Questions About Your Privacy on demi11

These are the questions we hear most often about data, cookies, account information and how to exercise your rights. If something is not covered here, reach out via live chat and we will give you a direct answer.

We collect your name, email address, date of birth and contact number during registration. Payment details such as your DANA or OVO wallet reference are recorded when you make a deposit or withdrawal.

We do not sell your data. We share only what payment processors like DANA, OVO and GoPay need to complete your transaction, and what is required by applicable law or regulation in eligible regions.

Your data is retained while your account remains active and for a period after closure as required by financial record-keeping rules. Once that period ends, data is deleted or anonymised.

Yes. Contact support via live chat or email with your registered account details. We will locate your record and provide a summary of the personal data we hold within a reasonable timeframe.

Cookies keep your session active and help us understand page usage. Non-essential cookies can be disabled through the cookie banner when you first visit or through your browser settings at any time.

Contact us immediately via live chat. Change your account password and, if a connected wallet like GoPay or OVO is involved, update those credentials too. We will investigate and follow up directly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoDemi11 Glossary InfoFootball Parlay Guide

How demi11 Handles Your Personal Data

How to Reach Us About Your Data

How We Protect and Manage Your Information

Encryption in Transit

Data Retention Rules

Cookie Controls

Access Requests

Common Questions About Your Privacy on demi11

01 What personal information does demi11 collect when I register?

02 Does demi11 share my data with third parties?

03 How long does demi11 keep my account data?

04 Can I request a copy of the data demi11 holds about me?

05 How do cookies work on demi11 and can I turn them off?

06 What should I do if I think my account data has been accessed without permission?

Privacy Policy

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